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Software doesn't make intelligent decisions. Experts do.
Our NOC delivers timely and critical information to improve the uptime, security and availability of network and IT services. Our staff of experts leverages their cumulative decades of experience to make thousands of mission-critical decisions, day and night.
Located in Mumbai, India; Infraster’s Network Operations Center is our global hub, monitoring thousands of networks and applications upon which millions of people rely on every day — for everything from transportation to banking to medical care.
Infraster understands that support is a critical offering needed to ensure success in today's networked environment. Our Network Operations Center is manned 24 hours a day, 7 days a week and comprises of support staff, call analysts and senior technical staff. Our dedicated team monitors all critical parameters related to the performance of the network and the servers/ devices being hosted.
The Infraster’s Network Operations Center is equipped with the industry leading monitoring systems & network management modules. Escalation procedures and call handling processes are clearly defined for quick responses.
Each service offering of Infraster has standard communication mechanisms defined between Infraster and the customer. The information required by the customer can be obtained at specific URLs that Infraster will configure for each client. Information generated at the URL could range from bandwidth graphs to server processes. We believe in customizing reporting procedures in accordance with your specific requirements to better serve our customers.
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Global enterprises need technical service desks to resolve service management issues consistently and efficiently. By centralizing incident resolution, request management and reporting, global infrastructure support becomes easy for enterprises. |
We strongly believe that rather than fixing problems once they have already come to a head, proactive monitoring of all your crucial network components means that your network downtime will be dramatically reduced.
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Infraster's Enterprise Security services protect an enterprise's information assets through comprehensive management of security components and mitigates adverse impact on confidentiality and availability.
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